Terms and Conditions
1. Introduction
Welcome to House of Drains, accessible from www.houseofdrains.com.au. These Terms and Conditions ("Terms") govern the use of our website and the purchase of products through our online store. By accessing our website or purchasing products, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.
2. Collection of Personal Information
When you make a purchase or create an account with us, we collect personal information, including your name, email address, shipping address, and payment details. We respect your privacy and handle your information in accordance with our Privacy Policy, available on our website.
3. Products and Availability
We make every effort to ensure the accuracy of product descriptions, prices, and availability. However, there may be occasional errors, and we reserve the right to correct any such mistakes without notice. In the event that an item is out of stock or unavailable after purchase, we will notify you and issue a full refund.
4. Pricing and Payment
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Pricing: All prices listed on our website are in Australian currency and include applicable taxes unless otherwise stated. Shipping fees are calculated at checkout.
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Payment Methods: We accept payments via [list of payment methods such as credit/debit cards, PayPal, Shopify Payments, etc.]. All payments must be processed before your order is shipped.
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Currency: Prices are displayed in Australian currency and any applicable taxes and shipping fees will be added to the total cost during the checkout process.
5. Shipping and Delivery
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Shipping: We ship products within Australia, for international enquiries please contact us direct. Shipping costs and delivery times will vary depending on your location and the shipping method chosen at checkout.
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Delivery Times: Estimated delivery times are provided during checkout and may vary based on your location. Please note that we do not guarantee delivery dates, as shipping times are subject to delays beyond our control.
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Shipping Fees: Shipping fees are calculated based on the weight of your order and the delivery address. We only deliver to drive ways, garages or factories. The path must be flat, easily accessible and first level only. If not, additional fees and charges may apply.
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Order Processing Time: Orders are typically processed within 2-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
6. No Returns or Exchanges
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Custom Cuts and Made-to-Order Items: Due to the custom nature of our products, we do not accept returns or exchanges on any of our items. Please ensure that you are certain of your purchase before completing your order.
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Non-returnable Items: Custom or personalised products, including items that have been altered or specially cut for your order, are final sale and cannot be returned.
7. Order Cancellations
You can cancel your order within 1 hour of placing it, provided that your order has not been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it after receiving the delivery according to our return policy.
8. Customer Responsibilities
You agree to provide accurate and up-to-date information during the checkout process, including your shipping address and payment details. If you provide incorrect or incomplete information, we may not be able to process your order or deliver your items.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and product descriptions, is the property of [Your Store Name] and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.
10. Limitation of Liability
To the fullest extent permitted by law, [Your Store Name] is not liable for any damages or losses arising from the use or inability to use our products, services, or website. This includes, but is not limited to, any indirect, incidental, or consequential damages.
11. Changes to These Terms
We reserve the right to update or change these Terms at any time. When we do so, we will post the updated Terms on our website and notify you by email or through a notice on our website. It is your responsibility to review these Terms periodically.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Country or Region]. Any disputes will be resolved in the courts of [Your Jurisdiction].
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
House of Drains
sales@houseofdrains.com.au
03 9758 0555
17/69 Acacia Rd, Ferntree Gully, Victoria, 3156
